What Clients Say
What it is actually like to work with Tunas
A selection of accounts from Melaka small business owners, in their own words, about the process of exploring AI tools with us.
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From business owners across Melaka
Zulaikha Ahmad
Florist · Jalan Hang Tuah
"I went in expecting to be confused and leave with a list of things to buy or subscribe to. Instead Ahmad Hafiz sat with me for about two hours and at the end said honestly that he thought only one of the three things he mentioned would really help my shop at this stage. He was right. That alone felt different."
May 2025 · AI Readiness Conversation
Lee Kok Weng
Hardware retailer · Ayer Keroh
"The setup took about three weeks in the end, not four, because my staff picked it up quicker than we expected. They left us a guide that we still use now, about four months on. My one comment would be that I'd have liked a bit more time at the first session, but the follow-up messages were always answered quickly."
April 2025 · Hands-On Setup Sprint
Norzalifah Sulaiman
Tailoring studio · Bukit Baru
"We have been on the advisory partnership for about six months. The monthly calls feel more like checking in with someone who genuinely knows my business than a formal meeting. Koh has suggested two small changes that have actually reduced the time I spend on customer messages, which was my main issue."
May 2025 · Advisory Partnership
Ravi Mohan
Printing services · Melaka Tengah
"I appreciated that Nurul explained everything in plain English — sometimes she even switched to BM naturally, which made it easier. The written summary she gave me afterwards I shared with my wife, and she understood it too. That is saying something."
March 2025 · AI Readiness Conversation
Faridah Hassan
Catering business · Klebang
"Honestly I was prepared to hear a lot of enthusiasm about AI and to politely ignore most of it. What I got instead was someone asking about my actual daily problems — the back-and-forth with customers about orders, the time spent typing the same replies. The tool they suggested for that has been genuinely useful."
April 2025 · Hands-On Setup Sprint
Tan Hock Boon
Auto accessories · Cheng
"I reached out after reading about them in a local article. Three months into the advisory partnership and the thing I value most is simply having someone to ask. When a new tool appears and I wonder if it is relevant, I send a message and usually have a clear answer within the day."
May 2025 · Advisory Partnership
Case Studies
A closer look at three engagements
Florist · Jalan Hang Tuah · Readiness Conversation
The Situation
The owner was receiving around 40–50 WhatsApp enquiries per week and spending roughly two hours each day replying to questions about pricing, availability, and delivery. She had heard about AI chatbots but was not sure whether they were appropriate for a small shop or how to start.
What We Did
In the readiness session, we listened to how enquiries typically arrived and what kinds of questions were asked most often. We assessed two potential tools and concluded that one — a simple message-drafting assistant — could realistically reduce the repetitive typing. We were clear that a full chatbot would be over-engineered for her volume.
The Outcome
The owner chose to try the suggested tool independently after the session, using the summary note as her guide. She reported back two months later that daily messaging time had come down from around two hours to about 45 minutes. She has not needed further support and considers the matter settled.
Hardware Retailer · Ayer Keroh · Setup Sprint
The Situation
A three-person hardware shop was drafting supplier and customer emails from scratch each time, using slightly different phrasing depending on which staff member was writing. The owner wanted more consistency and less time spent on routine correspondence.
What We Did
We spent about three weeks setting up a message-drafting tool alongside all three staff members, writing a short guide in plain English and Bahasa Malaysia. We adjusted the setup based on early feedback from the team about which templates actually matched how they spoke.
The Outcome
Time spent on standard correspondence reduced by approximately 60% within the first month. Four months later the guide is still in daily use and staff have added their own notes to it. The owner noted that email tone is now more consistent, which has reduced back-and-forth with one regular supplier.
Tailoring Studio · Bukit Baru · Advisory Partnership
The Situation
A tailoring studio owner had started using one AI tool independently but felt uncertain about whether she was using it well and whether there were other small changes worth making. She wanted an advisor rather than another product to buy.
What We Did
Monthly calls over six months, beginning by reviewing how she was using the tool she already had. In the third month we suggested one small addition — a template system for appointment confirmations. In the fifth month we reviewed her overall workload and concluded nothing further was needed for now.
The Outcome
Customer messaging time reduced by around 40 minutes per day. The owner described the main value as the confidence that she was using available tools appropriately rather than missing something obvious. She paused the partnership in month seven as her workload reduced seasonally — with no fees or friction.
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Office
No. 14, Jalan Hang Tuah
75300 Melaka
Hours
Mon–Fri 9am–6pm
Sat 10am–2pm
Track Record
Where we stand
47
Clients served
3+
Years in Melaka
4.8
Average rating
91%
Continue after first session
Melaka SME Association
Member since 2023, participating in local business knowledge-sharing sessions.
MDEC SME Programme
Completed the MDEC Digital Transformation for SMEs programme, Q1 2024.
Harian Metro Feature
Featured in a May 2025 article on AI adoption in Melaka heritage district businesses.
Your Turn
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We meet business owners where they are. Reach out and tell us a little about your situation — we will take it from there at your pace.
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