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Legal Documentation — Terms & Conditions

DOC/TC-001

Terms & Conditions

Last Updated: 12 May 2025 Effective: 12 May 2025

These Terms and Conditions set out the basis on which Tunas provides AI integration consulting services to clients in Malaysia. We have written them as plainly as we can. If anything is unclear, please write to us before engaging our services and we will gladly explain.

01

Definitions

In these Terms, the following words carry the meanings described below:

  • "Agreement" — these Terms and Conditions together with any signed engagement letter or proposal.
  • "Service" — the AI integration consulting, advisory, or setup work described in Clause 3.
  • "We / Us / Our" — Tunas, operating at No. 14, Jalan Hang Tuah, 75300 Melaka.
  • "You / Client / User" — the individual or business entity engaging our services.
  • "Content" — any materials, data, documents, or information exchanged during the engagement.
  • "Session Notes" — the plain-language summaries or written materials we provide after a consultation.

02

Acceptance of Terms

By booking a session, signing a proposal, or making payment for any service, you indicate that you have read, understood, and agreed to these Terms.

  • You confirm you are at least 18 years of age.
  • If engaging on behalf of a business, you confirm you have authority to bind that business.
  • If you do not agree to these Terms, please do not proceed with an engagement.

03

Service Description

Tunas offers AI integration consulting services for small businesses in Malaysia. Our three service tiers are:

AI Readiness Conversation — RM 640

A first session to assess whether AI tools may be a reasonable fit for your business operations, resulting in a plain-language session note.

Hands-On Setup Sprint — RM 1,180

Practical implementation support for one selected tool over approximately one month, including staff guidance and written reference materials.

Ongoing Advisory Partnership — RM 2,260 per month

A continuing advisory relationship with scheduled review calls, considered recommendations, and the option to pause or adjust at any time.

Services are currently offered to clients based in Malaysia. We may discuss arrangements for clients elsewhere on a case-by-case basis.

04

Client Responsibilities

To allow us to do our best work, we ask that you:

  • Provide accurate, honest information about your business operations when asked.
  • Attend or arrange representation at agreed sessions.
  • Notify us promptly if your circumstances change in a way that affects the engagement.
  • Use any tools or materials we introduce only for lawful business purposes.
  • Not share, resell, or redistribute our Session Notes or proprietary materials without written permission.

You agree not to use our services for any purpose that violates Malaysian law, including but not limited to the Communications and Multimedia Act 1998.

05

Intellectual Property

All methodologies, templates, processes, and materials developed or owned by Tunas remain our intellectual property. Upon full payment, we grant you a limited, non-exclusive, non-transferable licence to use the Session Notes and written guides we provide solely for your own business operations.

Any background IP you bring to an engagement — such as your business data, processes, or brand assets — remains yours. We will not use it for any purpose other than delivering your agreed service.

06

Payment Terms

  • All fees are quoted and payable in Malaysian Ringgit (RM).
  • Payment is due as specified in your engagement letter. For single sessions, payment is typically due before the session date.
  • For the Ongoing Advisory Partnership, monthly fees are due at the start of each month.
  • Accepted payment methods will be confirmed at the time of booking.
  • If you need to cancel or reschedule, please inform us at least 48 hours in advance. Sessions cancelled with less than 48 hours notice may not be refunded.
  • For multi-month engagements, either party may give 30 days written notice to end the arrangement. Fees already paid for the current period will not be refunded unless otherwise agreed.

07

Service Delivery

We will deliver services with reasonable care and diligence. The following conditions apply:

  • We will agree timelines and session schedules with you in advance.
  • Delivery may be in person at our Melaka office, by video call, or by a combination — as agreed.
  • If we need to reschedule due to circumstances on our end, we will offer an alternative at no extra cost.
  • The scope of each engagement is as described in the relevant proposal or booking confirmation. Changes to scope should be agreed in writing.
  • Outcomes described in our service descriptions are indicative. Results depend on your business context and how recommendations are implemented.

08

Confidentiality

We treat information about your business with discretion. We will not share details of your engagement, business data, or session content with third parties, except:

  • Where you have given us permission to do so.
  • Where we are required to by Malaysian law or a lawful order.
  • Where the information is already publicly available.

We may mention that you are a client (for example, as a reference) only with your agreement.

09

Disclaimers

Our services are provided in good faith on the basis of information you share with us and our reasonable professional judgement. Please bear in mind:

  • We are not a legal, financial, or accounting firm. Nothing we say constitutes legal or financial advice.
  • We cannot predict or warrant specific commercial outcomes from implementing AI tools.
  • Technology products we recommend are third-party services; we are not responsible for their performance, availability, or changes to their terms.
  • Our Session Notes represent our honest observations and are not binding technical specifications.

10

Limitation of Liability

To the extent permitted under Malaysian law:

  • Our total liability to you for any claim arising from an engagement will not exceed the fees you paid for that specific engagement.
  • We will not be liable for indirect, consequential, or special losses, including lost profits or business interruption.
  • We will not be held responsible for delays or failures caused by events beyond our reasonable control, such as power disruptions, platform outages, or force majeure circumstances.

Nothing in this clause limits liability for fraud or for death or personal injury caused by negligence.

11

Indemnification

You agree to indemnify Tunas and its personnel against any claims, costs, or damages arising from your misuse of our services, your breach of these Terms, or any unlawful act on your part in connection with the engagement.

12

Termination

  • Either party may end an ongoing engagement with 30 days written notice.
  • We may end an engagement immediately if you breach these Terms in a material way or behave in a manner that makes continued work impractical.
  • Upon termination, any fees owed for work already completed are still payable.
  • Clauses relating to confidentiality, intellectual property, and liability survive termination.

13

Dispute Resolution

These Terms are governed by the laws of Malaysia. If a dispute arises, we would first ask that you contact us directly so we can try to resolve it together. Should informal resolution not succeed, disputes may be referred to the courts of Malaysia, with Melaka as the preferred jurisdiction.

We may also propose mediation through an agreed neutral party as an alternative to court proceedings.

14

General Provisions

  • Entire Agreement: These Terms, together with any signed engagement letter, constitute the full agreement between us for the services described.
  • Severability: If any clause is found to be unenforceable, the remaining clauses continue in full effect.
  • Waiver: Our failure to enforce any provision on one occasion does not waive our right to enforce it later.
  • Assignment: You may not transfer your rights under this Agreement without our prior written consent. We may transfer ours within a business restructure, provided your service is unaffected.
  • Notices: Written notices may be sent by email to the address used during booking. Notices from us will be sent to the email address you provided.

15

Changes to Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. For ongoing engagements, we will notify you by email at least 14 days before material changes take effect.

Continuing to use our services after the effective date of a change indicates your acceptance. If you do not agree to the revised Terms, you may end your engagement by giving notice as described in Clause 12.